Corporate / Institutional Training
IN/PSS (12) From Incivility to Tranquility in the Workplace
Do you know how incivility is damaging your business?
Do you know what to do about it? How can we reverse the incivility spiral?
Workplace incivility can be defined as rude or discourteous acts, and/or practices that undermine the credibility and productivity of others.
On a personal level, civility is about self-awareness and effective social awareness. Civility is a balance between pursuing self-appreciation and practice self-control.
Key Content and Learning Outcomes
. consider an employee'ís fundamental human needs
. workplace incivility defined
. cost of workplace incivility
. roots of workplace incivility - causal factors: external and internal
. dealing with difficult personalties
. anger and stress as a provocation of incivility
. how incivility creates an imbalance of power within the workplace
. identify the effects and consequences of workplace incivility
. examine the incivility spiral and how it effects work performance
. manager'ís responsibility and management practices to combat incivility
. address the importance of emotional intelligence
. raise the corporate by fostering a culture of civility in the workplace
. create rules for considerate conduct
This workshop will examine workplace behaviors that compel people to tag others as uncivilized. The case against stronger forms of uncivil behaviors, such as bullying, cyber-bullying, and racial discrimination is easy to build. What is more difficult is to reign in the softer acts.
Instructional Materials will be provided.