Corporate / Institutional Training

IN/PSS (6) Dealing with Conflict and Adversity in the Workplace

2 DAYS

Have you ever thought that you or your employees need to get a grip on prevailing emotions when dealing with adversity and conflict in the workplace?

Conflict is inevitable - from simple disagreements to attempts to be dominant, conflict will occur. Not knowing how to handle conflict will result in unresolved consequences at a considerable cost to the organization.

Cooperation, knowledge of coping strategies, and a willingness to interact effectively are the skills required to create a culture of respect. Cooperation and collaboration will enhance employee morale, increase productivity, and create open communication.

This workshop will help you look at yourselves in a "moment of truth" in order to break out of roles based on past conditioning.

Key Content and Learning Outcomes

. examine the root causes of conflict
. garner invaluable insights into the nature of workplace conflict
. become aware of emotional triggers in order to realize that there is a choice to get
out of a reactionary role
. identify preferred strategies (conflict management styles) for dealing with conflict
. distinguish the best ways to deal with difficult situations without resorting to emotions,
such as anger and defensiveness
. cultivate the ability to facilitate confrontation and reconciliation
. know your weaknesses but leverage your strengths in conflict situations
. practice collaboration skills to create a culture of respect and open communication
. illuminate how the "coach approach" can assist conflicting parties to develop an
understanding and generate strategies to manage conflict

Dr. Zina Suissa, PCC, CTPC is a certified in the Conflict Dynamics Profile and will administer the profile to participants in order to discern one's conflict competence

This interactive workshop will make use of real-life conflict scenarios for discussion and resolution.

Instructional Material will be provided.