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HPT/WS (4) Building Bridges in Face of Team Conflict

2 DAYS

As leader, what is your role in addressing team conflict?

Do you wait too long to intervene? How do you recognize the first signs of conflict?


Conflict in a team can result in power struggles, differences in opinion on important areas, differing personalities, conflicting values, and a demonstration of different priorities.  Conflict, when managed effectively, can lead to enhanced work relationships and work outcomes.


Key Content and Learning Outcomes


    .   identify different types of conflict and how they manifest in the team
    . recognize reasons why team members struggle with conflict
    . awareness of emotional cues and triggers
    . understand the process of conflict strategies
    . reflect on attitudes to adopt to alleviate conflict
    . highlight diversity and the challenge of Groupthink and Groupshift
    . demonstrate coaching skills for conflict management
    . describe how a team leader can manage conflict within a team
    . leverage potential conflict situations as opportunities for critical conversations 
that enhance work relationships
    . importance of trust as a key to creating the right climate in the team
    . components for building conflict competent teams


The workshop will adopt both a theoretical component and a experiential component.  Participants will assess their team climate and their team communication.  A team foundations worksheet will be integrated to examine team goals, team roles, team values, and team norms.  Participants will also complete a conflict diagnostic measure in order to assess their own conflict style.


Instructional Materials will be provided.