Corporate / Institutional Training
L/MWS (3) The Crucible Experience: How to Communicate in Ways that Influence People and Build Teams
Do you have the facility as a leader to influence others through clear 2-way communication?
A report by Towers Watson indicates that, "Effective communication is a leading indicator of financial performance and a driver of employee engagement.
Companies that are highly effective communicators had 47% higher total returns to shareholders over the prior five years as compared with firms that re the least effective communicators." Capitalizing on Effective Communication - How Courage, Innovation and Discipline Drive Business Results in Challenging Times: 2009-2010 Communication ROI Study Report
Key Content and Learning Outcomes
. build collaborative relationships that emphasize trust and respect
. eliminate communication roadblocks
. focus both on verbal and non-verbal cues
. work constructively with emotions, such as anger and defensiveness
. defuse emotional situations with diplomacy, tact, and credibility
. take the steps to help you prepare for tough conversations
. empower individuals to improve their everyday communication skills in order
to transform their personal and professional relationships
. promote an awareness of coaching as a strategy to drive more effective communication
. analyze how authorize shapes communication
This workshop will help you to identify and refine your thought patterns and improve your ability to engage in the "toughest" conversations with clarity and integrity in ways that will enhance relationships and promote effective problem-solving.
The Communication Quotient (CQ) will be administered as a measure that bridges Intelligence Quotient (IQ) and and Emotional Quotient (EQ) measure will be administered as a means of assessing Emotional Intelligence.
Instructional Material will be provided.